What is 2FA and Why is it Required?
Two-Factor Authentication adds an extra security layer to ensure only authorized team members can access your Snappy dashboard.
Factor 1: Your password.
Factor 2: A unique, time-sensitive code sent to your phone or authenticator app.
Requiring 2FA blocks automated unauthorized access and ensures your gifting budget remains secure.
Where to find 2FA
Click on the Settings icon in the upper right corner > Profile > 2FA Setup
Why Does a User Show as "Inactive"?
If a team member is marked as Inactive in your User Management tab, it simply means they have not completed their 2FA setup yet.
The Setup Process: When added, users receive an email invite. Their status remains "Inactive" until they log in and pair their device or phone number with 2FA.
The Resolution: Have the user log in and complete the prompt. Their account status will instantly switch to Active upon setup.
Troubleshooting Activation Issues
Check Pending Invites: Confirm the user accepted their original email invitation.
Resend Invitation: If lost, click Resend Invite next to their name in your dashboard to issue a fresh setup email.
Verify Device Time Sync: If using an authenticator app (like Google Authenticator), ensure the user’s mobile device time settings are set to Automatic so the verification codes synchronize properly.