Snappy

Help & Troubleshooting

Why can’t I see an employee that I just added to my HR system?

Send yourself a test email to preview the gift experience!

How Can I Send a Test Email?

Not receiving Snappy emails? Review the steps here on how to troubleshoot the issue.

Snappy Emails Are Not Being Received

How to troubleshoot your recipient upload if you run into any issues.

Recipient Upload Error

How to troubleshoot your campaign if it fails to send

Failed Campaign Error: Scheduled Gifts with 0 Gifts Sent

How to Resend a Gift to a Different Email or Phone Number

Have a question, or receiving an error message? We can help! 

Common Questions/Errors

What Your Recipients Can Expect: A Guide for Gift Senders

The Recipient Experience

Snappy is committed to protect your recipients' gifts. Here's how.

Recipient Gift Security

Is your recipient running into an issue receiving their claimed gift? Click here for more information.

My Recipient Placed Their Order But Hasn't Received Their Gift

Tips and tricks on how to successfully get your recipient their gift link to claim

My Gift Recipient Did Not Receive Their Gift Email in Their Inbox

Information about Snappy's gift return policy

Return Policy

Common scenarios to help you gift recipients.

Recipient Help

Login Issue: Network Error

What is Multi-Factor Authentication and why is it required?

Login Issue: Password Reset

Need help logging in? We're here for you! 

Password and Login Help

Find answers and get help from Intercom Support and Community Experts

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