Snappy

Help & Troubleshooting

Send yourself a test email to preview the gift experience your recipients will go through!

Can I see the recipient experience?

Follow the instructions to update an email address for a gift that was already sent.

I entered the wrong email address or phone number and sent a gift - how do I fix it?

How to investigate and fix missed New Hire, Birthday, or Anniversary sends.

Troubleshooting Automated Campaigns: Missed Gifts Guide

Have a question, or receiving an error message? We can help! 

Common Questions/Errors

Timelines, tracking tools, and support steps for post-redemption shipping inquiries.

My Recipient claimed a gift but hasn't received it yet

Quick steps to help your recipient locate or receive their Snappy gift link.

My Recipient never received their gift email

Information about Snappy's gift return policy

Return Policy

What Your Recipients Can Expect: A Guide for Gift Senders

Recipient Experience

How Snappy’s enhanced link security protects recipient gifts while keeping redemption effortless.

Recipient Gift Security & Link Expiration

Common scenarios to help you gift recipients.

Recipient Help

Quick solutions for Network Errors, email formatting, domain selection, and password requirements.

Troubleshooting Login Issues & Password Resets

Login Issue: Password Reset

Need help logging in? We're here for you! 

Password and Login Help

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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