Snappy

Everything you need to know to send gifts with Snappy 🎁 

Sending Gifts

All About Gift Collections

Campaigns save your preferences, including budget, product collection, branding, message, and settings.

What is a Gift Campaign?

How to build a custom collection in just a few steps.

Build Your Own Collection (BYOC)

Learn about campaigns, collections, and how to get setup.

Setup

Use our AI tool to create and design the perfect experience for your recipients!

Snappy's AI Gifting Assistant

Simple steps to send immediate gifts ("spot rewards") or schedule gifts for a later date.

Send a Gift (Spot Rewards or Scheduled Campaigns)

A complete guide to configuring "set it and forget it" campaigns that automatically send gifts for employee birthdays, work anniversaries, and new hire onboarding.

Create an Automated Gift Campaign (Birthday, Anniversary, New Hire)

Accidentally miss a gift recipient? Want to reuse the same campaign throughout the year? We've got you covered!

Send More Gifts from an Existing Campaign

Did you miss a milestone before your automation was live? Here’s how to "catch up" and send gifts for past birthdays, anniversaries, and start dates.

Sending Retroactive Gifts

A complete guide to customizing your campaign's visual identity and messaging, utilizing AI tools, custom branding, and personalized content.

Customize Your Gift Campaign

How to Send Gifts

Manage your campaign drafts, make edits, and duplicate existing setups.

How to Save, Edit & Duplicate Campaigns

Learn about Campaign statuses and actions you can take.

How to Pause, Close or Delete Campaigns

What is the Gift Activity page?

Manage all of your sent gifts in real-time straight from the Gift Activity tab on your dashboard.

Gift Activity - Resending & Editing Sent Gifts

How to set up, edit, cancel, and expire Snappy gifts.

Gift Expirations

Understanding Snappy's reminder notifications and cadence

Gift Reminder Notifications

Maximizing Your Gift Claim Rates

Understanding the different sending methods for Snappy gifts

Delivery Methods for Sending Gifts

How to track gifts, view reporting, and download data.

Tracking & Reporting

Understanding the Gratitude Wall on Snappy

The Gratitude Wall

View Reporting, make edits, maximize your claim rate, and more!

Campaign & Gift Management

Sample Copy: Thank You

Sample copy for your recipient's new baby

Sample Copy: New Baby

Sample copy for your recipient's wedding/marriage

Sample Copy: Wedding/Marriage

Sample copy for your recipient's engagement

Sample Copy: Engagement

Sample copy for your anniversary campaign

Sample Copy: Anniversary

Sample Copy: Birthday

Sample copy for your new hire/onboarding campaign

Sample Copy: New Hire/Onboarding

Sample Copy: Holiday Greetings

Email and Greeting Sample Copy

Find answers and get help from Intercom Support and Community Experts

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