Happy Holidays from Snappy! 🎄
Our all-in-one gifting platform helps you recognize and reward your team members and clients with gifts that delight - every time. We are so excited to have you join us this holiday season!
Check out these helpful tutorials and resources below - and get gifting in minutes.
Holiday Campaign Setup 🎁
1. Set up your Billing Method
Note: Depending on your company’s billing terms, prepayment may be required.
2. Create your Campaign & Send Gifts
Add a personalized message for your email notification and greeting!
Looking for inspiration? Use our Gifting Assistant to help you customize your messaging and design!
3. Add Your Recipients
Troubleshooting
We do not have a customer service number at this time; please see our troubleshooting guides or visit our Help Center for further Dashboard topics.
Forgot Recipients or Need to Send More? Sending Additional Gifts
Sent to the Wrong Contact (Email or SMS)- Resend to an Updated Contact
No One Got Their Gift Email - Why Aren't Emails Being Received?
Campaign Failed - Why Didn't My Campaign Launch
Order Issues & Recipient Help - Email info@snappy.com with the recipient details.
Post Campaign Launch
All the things to keep in mind post-send.
Holiday Tips and Tricks
Set Up Your Campaigns Early
Many people travel during the holiday season; the weather can be unpredictable, and you have a ton to do before the end of the year. Set up your campaign early to avoid the holiday rush and leave the rest to us! To ensure the physical delivery of gifts by the holiday, we recommend sending gifts out by Friday, December 4th.Don’t Forget: Name Your Campaign!
Naming your campaigns will help you to stay organized, especially during the busy holiday season.
Under the Gift Setup page, select the pencil icon to name your campaign.
We recommend naming it in line for the reason for sending (ex. Holiday Gifts 2026, Team Snappy Holiday Gifts, etc.).
Include a Buffer for Your Holiday Budget 💸
During the holidays, things can be a little crazy. Maybe you plan to send gifts to your team and have the exact number of recipients to send gifts to with the budget mapped out, but then on December 23rd, you’re sent a list of additional people that need gifts, and you’ve exhausted your budget! 😱
Instead of scrambling, add a small buffer to your budget at the time of creating your initial campaign (we recommend between 10-20% around the holidays).
💡 Pro Tip: Use the Budget Calculator found on the Billing tab → Billing Methods → select the link to our live calculator. The Budget Calculator can also be found on the Home page by scrolling down to the Billing Tracker.
Send yourself test emails and preview the gift
To ensure your campaign, collection, and customizations look
If you do not have a recipient selected yet, the first name merge tag won't populate yet.
Common Holiday FAQs
I have a large team to send to. How many recipients can I add to a campaign at one time?
I have a large team to send to. How many recipients can I add to a campaign at one time?
You can currently send gifts to 45,000 people for a scheduled campaign. If you need to send more than 45,000, simply duplicate the campaign and upload the additional recipients into the second campaign. To duplicate a campaign, follow the instructions here.
Please Note: If sending to more than 8,000 people immediately, you’ll need to select “Schedule For Later” and set it for the next available hour. Gifts exceeding more than 8,000 recipients cannot be scheduled to “Send Now.”
8,000 is also the maximum number of links/codes that can be generated at one time.
I need to send to different countries with different budgets. Do I have to manually enter in the customizations each time?
I need to send to different countries with different budgets. Do I have to manually enter in the customizations each time?
You can send to multiple countries with the same budget in one campaign. However, if you need to send different budgets to different countries, you can simply set up your first campaign, then duplicate it.
Here's what that looks like:
Set up the first campaign with the countries and budget, messaging, settings, and save it. Don't upload your recipients just yet.
Make sure that you change the campaign name to something recognizable and that is easy for you to distinguish between the different campaigns and price points.
Navigate back to the Campaigns page, hover over the original campaign's three dots, duplicate the campaign, and make the necessary adjustments (add in the new countries and budget).
All the previous customizations from the original campaign will remain in place, so you won’t need to adjust the Wrapping/Greeting/Email sections unless you want to! Then, upload your recipient spreadsheets to their respective campaigns and send!
I need to close out my campaign. What's the best way to do this?
I need to close out my campaign. What's the best way to do this?
Closing out a campaign is simple, but we have a few recommendations for you ahead of closing it out to ensure your team can claim the awesome gifts you’re sending!
Follow our Claim Rate best practices (we love to see above 85% of gifts claimed!)
When following up with your team, use our What is Snappy document for your team to see how easy it is to claim their gift!
Example messaging:
Hi Team! We wanted to follow up with you to make sure that you get the holiday gift that we sent to you via Snappy, our gifting partner. These gifts will expire on [X DATE], so be sure to claim your gift before then! Attached is additional information on how to claim your gift, and we’ll send out another reminder email shortly so it’s at the top of your inbox. Thank you for everything you do, and wishing you a very happy holiday season!
I need to be invoiced for my campaign before the end of the year. How can I do this?
I need to be invoiced for my campaign before the end of the year. How can I do this?
If you need to be billed before the end of the year, we recommend setting up a prepayment. Any funds that are left over on your Dashboard can be used for future gifting campaigns! Refunds are also available as needed.
If you are not using a Prepay method and need to request an early invoice to be generated, please follow the instructions listed here.
I want to generate gift links/codes to distribute to recipients on my own. How do I do this?
I want to generate gift links/codes to distribute to recipients on my own. How do I do this?
Please refer to this guide on how to generate gift links or or codes.
My recipients need help with their gift. Whom should they reach out to?
My recipients need help with their gift. Whom should they reach out to?
For any questions regarding your recipients' gifts such as tracking, delayed gifts, replacements, returns, etc., please have them email our Customer Experience team at info@snappy.com.
🌟 If you are an admin inquiring about a recipient's gift, please feel free to reach out to our CX team directly at info@snappy.com or submit a ticket to the team here.
The CX team will have full insight into your recipient's gift status, and they can provide more information as needed. Please note that we do not have a customer service number at this time, but our team will do our best to assist you via email.