Snappy

Not receiving Snappy emails? Review the steps here on how to troubleshoot the issue.

Why aren't my recipients receiving Snappy emails?

Why can’t I see an employee that I just added to my HR system?

Send yourself a test email to preview the gift experience!

How can I send a test email?

How to resend a gift to a different email or phone number

Explore possible scenarios for why new hire, birthday, or anniversary gifts don't go out as scheduled.

My Automated campaign didn't send gifts - what happened?

How to troubleshoot your recipient upload if you run into any issues.

Recipient Upload Error

How to troubleshoot your campaign if it fails to send

Failed Campaign Error: Scheduled Gifts with 0 Gifts Sent

Have a question, or receiving an error message? We can help! 

Common Questions/Errors

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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