Overview
If you received an automated alert regarding your HRIS connection, it means Snappy detected a change or an error in your sync. Below are the most common issues and exactly how to resolve them to ensure your recipient data remains up to date.
1️⃣ Integration Disconnected
What happened: Snappy lost the connection to your HRIS platform. As a result, your recipient list is paused and no updates will sync until the connection is restored.
How to fix it:
Go to your Snappy Dashboard.
Navigate to the Integrations tab.
Locate your disconnected HRIS integration and click to open it.
Follow the prompts to Re-authenticate your connection using your HRIS credentials.
Once connected, click Start Sync to pull in the latest data.
2️⃣ New Group Added
What happened: A new Department or Location was added to your HRIS platform. By default, Snappy does not automatically sync new groups to prevent you from accidentally pulling in unintended recipients.
How to fix it:
From the Integrations tab, click the ellipses (•••) next to your integration and select Configuration.
Locate the Departments or Locations section.
Check the box next to the newly added group you wish to sync.
Click Start Sync to save your changes and update your recipient list.
3️⃣ Group Deleted
What happened: A Department or Location that was previously mapped to Snappy has been deleted in your HRIS platform. Any recipients associated with this removed group will no longer sync to your account.
How to fix it:
If this was intentional: No further action is required.
If this was an accident: Log into your HRIS platform, restore the group, and verify that the employees are assigned correctly. Then, return to Snappy and run a manual sync.
4️⃣ Significant Drop in Synced Recipients
What happened: Snappy detected an unusually large decrease in your active recipient count.
How to fix it: While this might be expected (e.g., following a large company restructuring), a sudden drop usually indicates that a group mapping was accidentally unchecked in Snappy.
Open your integration Configuration.
Double-check your mapped Departments, Locations, Cost Centers, and Employee Types.
Ensure no eligible groups were accidentally deselected.
5️⃣ Sudden Increase in Synced Recipients
What happened: Snappy detected an unusually large spike in your synced recipients.
How to fix it: This typically happens if a broad employee group (like an "All Employees" list) is accidentally mapped instead of a specific target group.
Open your integration Configuration.
Review your mapped groups to ensure you are only pulling in eligible employees (e.g., filtering out contractors or unapproved locations).
Adjust your selections and click Start Sync.