What image file formats are supported?
We support .png and .jpg files. We generally recommend .png with a transparent background for the best print results, unless the background is part of your desired design.
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Can I offer multiple logos for the same item?
No, you can only offer one logo option per item within a collection for your recipient to choose from.
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How many logos can be uploaded?
You can upload a single image for the initial mockup generation. You can also upload additional images or clipart when editing individual items using the product design tool.
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Can an item be designed with multiple print placements?
No, each item only supports one print placement.
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How can item colors be selected? Enter the product design tool and go to the Product tab. You'll see all available colors for that item and can select or unselect your preferences. Please note, color options vary by item, and some items may only have one color available.

Can items be removed from the collection?
Yes, items can be removed by clicking the remove icon during the collection review step.
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Can items be added back after being removed?
No, once an item has been removed from a collection and changes are saved, it cannot be added back to that same collection. You will need to create a new collection if you wish to offer more items.
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Can a collection be edited after it is created?
Yes, collections can be edited after creation. Go to Swag Hub → My Items → select the 3 dots button next to your collection → Edit collection. Please note that you can only edit and remove existing items at this time.
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How do I delete a swag collection?
Swag collections cannot be deleted directly from the Dashboard. If you need a collection deleted, please contact our Product Support team via live chat or email (help@snappy.com).

What countries are supported by Instant On-Demand?
We currently support the United States, most of Europe (Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Sweden), the United Kingdom, Canada, Australia, and Japan. Please remember that not all items are available in all countries; check your collection for specific item availability by region.
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How long does it take to print and ship an on-demand gift?
During normal production, most items are delivered within 7-14 business days. Please note that these times may be longer during peak (holiday) seasons or for deliveries to EU countries.

What happens if a swag item arrives damaged or misprinted?
Our Customer Experience team (info@snappy.com) will replace damaged or incorrect items if the recipient notifies them within 30 days of receipt.

What happens if the swag item does not fit?
Our vendor does not accept returns or exchanges for "change-of-heart" scenarios, which includes instances where an item does not fit as expected. However, if a recipient claims a specific size but receives the wrong size, our CX team (info@snappy.com) will be able to offer a replacement for the correct size.

Can I send a collection that includes both branded and non-branded gifts? Yes! When you create a collection using the collection creator, we automatically generate a second collection for you that combines your branded items with Snappy’s Picks (a "Mix collection"). You can find these "Snappy's Picks" and "Swag Mix" collections within the Collections tab → Swag section.
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