What image file formats are supported?
The supported image file formats are .png and .jpg. In most cases, the recommended image file format is a .png with a transparent background (unless the background is a desired part of the print).
Can items be removed from the collection?
Yes, items can be removed by clicking on the remove icon during the collection review step.
Can items be added back after they were previously removed from the collection?
No, any items were previously removed cannot be added back to the same collection.
Can a collection be edited after it is created?
Yes, a collection can be edited after creation. To do this, please head to the Swag Hub → My Items → select the 3 dots button next to your collection → Edit collection.
Please note that you can only edit and remove existing items at this time. If you wish to add more items that were previously removed, please create a new collection.
How can item colors be selected?
All the available product colors can be viewed by entering the product design tool and navigating to the Product tab. On the Product tab, you will be able to select and unselect the colors you wish to enable or disable. Each item has different color options and some items have only one color available.
Can I offer multiple logos for the same item?
At this time, you can only offer one logo option for each item within a collection.
How many logos can be uploaded?
You can upload a single image for the initial mockup generation step, and you can upload additional images or clipart by editing individual items via the product edit design tool. However, you cannot offer different logo options for the same items for your recipient to choose from.
Can an item be designed with multiple print placements?
No, only one print placement is available per item.
What countries are supported by Instant On Demand?
Currently, we support the United States, most of Europe (Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Sweden), the United Kingdom, Canada, Australia, and Japan. Not all items are available in all countries, so please check your collection to see which item is available where.
How long does it take to print and ship an on-demand gift?
During normal production periods, most items will be delivered in 7-14 business days. During peak (holiday season), those times may be extended. Additionally, delivery to EU countries may have longer transit times.
Can I send a collection that includes both branded and non-branded gifts?
Yes! When you create a collection using the collection creator, we will automatically create a second collection that includes both branded items and Snappy’s Picks (Mix collection).
What happens if a swag item arrives damaged or misprinted?
Our Customer Experience team (info@snappy.com) will always replace damaged or incorrect items if notified by the recipient within 30 days.
Please Note: If you are an admin creating your swag collection, please double-check each item within the Swag Hub to ensure your logo appears correctly before sending the collection to your recipients.
For example, if your logo is cut off on a specific item within your Swag Hub but your recipient claims that item, our CX team won't be able to offer a replacement.
What happens if the swag item does not fit?
Our vendor does not accept returns or exchanges in change-of-heart scenarios (this includes when an item does not fit as expected).
However, if your recipient claims a specific size but receives the wrong size, our CX team (info@snappy.com) will be able to offer a replacement for the correct size.
How do I delete a swag collection?
Swag collections cannot be deleted via the Dashboard at this time. If you wish to have a collection deleted, please reach out to our Product Support team via live chat or email (help@snappy.com).