How to Resolve Common Payment Errors in Snappy
When encountering payment errors like 500_BILL_100 or 403_Bill_101 in Snappy, these errors typically indicate issues with the payment method rather than Snappy's systems. Here’s an overview of what these errors mean and step-by-step instructions to resolve them.
Error Code 500_BILL_100: Declined Transaction
This error means the transaction was declined by your bank, not by Snappy. The issue could involve a potential block or restriction on your card from your bank. Here’s what you can do:
Contact Your Bank: Check if the bank is blocking the charge as part of fraud prevention. Inform them about the authorized transaction to allow it through.
Try a Different Card: Many users resolve the issue by switching to an alternative credit or debit card.
Refresh and Retry: In your Snappy account, refresh the browser, and attempt to reprocess the payment after ensuring the card information is up to date.
Use Prepay Billing: If all else fails, add a prepay billing method. Fund it using your card or bank ACH, then pay your invoices from the prepaid balance. This bypasses direct reliance on the bank-initiated charge.
Error Code 403_Bill_101: Card Verification Failure
This error occurs when your card verification fails, possibly due to input errors or browser issues. Here’s how to address it:
Re-login to Snappy: Log out of your Snappy account and log back in to refresh the session, then try adding the payment method again.
Clear Browser Cookies: If relogging does not work, clear your browser cookies and refresh the page before retrying.
Try Another Card: If the verification error persists, use a valid and verified card as an alternative method. Issues often stem from the card itself.
General Troubleshooting Tips for Payment Failures
Always save your work or campaign drafts before refreshing or clearing data.
Contact Snappy Support if the issue persists after trying the steps above. They can help investigate further or provide alternative solutions.
By following these steps, most payment issues related to declined transactions or card verification errors in Snappy can be effectively resolved.