If your recipient has a question or issue with their order (such as tracking, damages, or exchanges), they can get immediate assistance 24/7 through our Gift Questions page, powered by our virtual support assistant.
If they need additional help, they can also contact our Support Team directly at info@snappy.com. Our human support specialists are available Monday–Friday from 9:00 AM–6:00 PM ET. Response times may be longer during major holidays.
Why direct support is better:
Faster Resolution: Direct communication eliminates the "middle-person" delay, allowing our Customer Experience team to resolve hurdles in real-time.
Expert Troubleshooting: Our team works one-on-one with the recipient to provide immediate shipping updates, coordinate replacements, and handle technical questions without you having to play "telephone."
💡 Pro-Tip: Skipping the back-and-forth saves you time and ensures your recipient gets a premium, high-speed experience directly from the experts!