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What is Multi-Factor Authentication and why is it required?
What is Multi-Factor Authentication and why is it required?
Updated over a week ago

Welcome to the User Guide for setting up Multi-Factor Authentication (MFA) in the Dashboard App. This guide will walk you through the steps to enhance the security of your account by enabling MFA.


Before you begin the MFA setup process, ensure that you have the following prerequisites:

  • A valid Dashboard App account.

  • Access to the email address associated with your account.

  • A mobile phone with SMS capabilities

MFA Setup Process

Step 1) Logging In
To begin the MFA setup process, log in to your Dashboard App account using your username and password.

Step 2) MFA Setup Prompt
If your account requires MFA, you will see a prompt to set up MFA during login.

Step 3) Email Verification
You will receive a unique verification code via email to confirm your identity.

Step 4) Choose MFA Prompt

User can choose between SMS-based verification and TOTP (authenticator app)

Step 5) SMS Flow:

  • Phone Number Verification

    • If you choose to add your phone number for SMS-based verification, you will receive a verification code via SMS.

  • Successful MFA Setup

    • Enter the verification code received through your chosen method to complete the MFA setup.

Authenticator App Flow:

Users will see a QR code they can scan with their chosen authentication app. They can also copy and paste the key in the input box into the app, instead of scanning the QR code. They will then have to input the 6-digit code in order to complete the MFA setup.

Congratulations! You have successfully set up Multi-Factor Authentication (MFA) for your Dashboard App account. Your account is now more secure and you will be redirected to your Dashboard account. πŸŽ‰

Troubleshooting πŸ”§

If you encounter any issues during the MFA setup process, refer to the below guidance on common problems and their solutions.

Not Receiving SMS or Email Codes for MFA

If you are not receiving SMS or email codes during the MFA setup or login process, follow these steps to troubleshoot the issue:

  • Wait: Sometimes, there may be a delay in the delivery of SMS or email codes. Wait for a moment to allow the message to arrive.

  • Check Spam/Junk Folder: Check your email's spam or junk folder to ensure that the MFA code email was not mistakenly filtered as spam.

  • Resend: If you haven't received the code after waiting and checking your spam folder, try resending the code or start again the setup.

  • Verify contact information: Ensure that your contact information (phone number for SMS or email address for email codes) is correctly entered in your profile settings. Update it if necessary.

  • Contact Support: If the issue persists and you still cannot receive the codes, contact our support team for further assistance. They can help you troubleshoot the issue and ensure you can securely access your account.

Frequently Asked Questions (FAQ) ❓

Browse through the Frequently Asked Questions section to find answers to common queries about MFA setup and usage.

What is Multi-Factor Authentication (MFA)?

Multi-Factor Authentication (MFA) is a security feature that requires users to provide two or more forms of verification before gaining access to their accounts. In the Dashboard App, MFA adds an extra layer of security to your account.

Why should I enable MFA in the Dashboard App?

Enabling MFA enhances the security of your Dashboard App account by requiring an additional verification step beyond your password. It significantly reduces the risk of unauthorized access.

How do I enable MFA in the Dashboard App?

To enable MFA, follow the User Guide: Multi-Factor Authentication (MFA) Setup in the Dashboard App

What if I don't have MFA enabled?

If your account requires MFA and you don't have it enabled, you will be prompted to set it up during the login process. Follow the instructions to configure MFA.

What verification methods are available for MFA setup?

Currently, SMS-based verification is the supported method for MFA setup. Support for Time-Based One-Time Passwords (TOTP) via an Authenticator App will be available soon.

What is the expiration time for the codes received in SMS and Email for MFA verification?

The codes received in SMS and Email for MFA verification are typically valid for only a few minutes. It is essential to enter them promptly to complete the authentication process successfully. The specific expiration time may vary, but it is generally a short duration to enhance security.

What happens if I encounter an issue during MFA setup?

If you face issues during MFA setup, contact our customer support team for assistance.

Is MFA mandatory for all users?

MFA is mandatory for all users. You will be prompted to set it during the next login or from your user profile page.

How often will I be prompted for MFA verification?

After successfully setting up MFA, you may be prompted for MFA verification during login, with the frequency of prompts determined by your account's risk assessment.

Can I disable MFA once I complete the MFA setup?

MFA is mandatory and will require at least one MFA authentication method.

What should I do if I lose access to my MFA method (e.g., phone or email)?

If you lose access to your MFA method, contact our customer support team for assistance in regaining access to your account. It's important to keep your MFA method secure to avoid such situations.

Where can I find more information about MFA setup and usage?

For detailed instructions on MFA setup and usage, refer to the User Guide above. You can also contact our customer support team for assistance.

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