Snappy

Help & Troubleshooting

Not receiving Snappy emails? Review the steps here on how to troubleshoot the issue.

Why aren't my recipients receiving Snappy emails?

Why can’t I see an employee that I just added to my HR system?

Send yourself a test email to preview the gift experience!

How can I send a test email?

How to resend a gift to a different email or phone number

Explore possible scenarios for why new hire, birthday, or anniversary gifts don't go out as scheduled.

My Automated campaign didn't send gifts - what happened?

How to troubleshoot your recipient upload if you run into any issues.

Recipient Upload Error

How to troubleshoot your campaign if it fails to send

Failed Campaign Error: Scheduled Gifts with 0 Gifts Sent

Have a question, or receiving an error message? We can help! 

Common Questions/Errors

What Your Recipients Can Expect: A Guide for Gift Senders

The Recipient experience

Snappy is committed to protect your recipients' gifts. Here's how.

Recipient gift security

Is your recipient running into an issue receiving their claimed gift? Click here for more information.

My Recipient placed their order but hasn't received their gift

Tips and tricks on how to successfully get your recipient their gift link to claim

My gift recipient did not receive their gift email in their inbox

Information about Snappy's gift return policy

Return Policy

Common scenarios to help you gift recipients.

Recipient Help

Login Issue: Network Error

Building a "second lock" for your account to protect your budget and your data.

What is two-factor (or multi-factor) authentication, and why is it required?

Login Issue: Password Reset

Receiving an error during SSO setup? Let's fix it!

SSO (Single Sign-On) Troubleshooting

Need help logging in? We're here for you! 

Password and Login Help

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.