All CollectionsHelp & TroubleshootingRecipient HelpRecipient HelpCommon scenarios to help you gift recipients.5 articlesMy Recipient claimed a gift but hasn't received it yetTimelines, tracking tools, and support steps for post-redemption shipping inquiries.My Recipient never received their gift emailQuick steps to help your recipient locate or receive their Snappy gift link.Return PolicyInformation about Snappy's gift return policyRecipient ExperienceWhat Your Recipients Can Expect: A Guide for Gift SendersRecipient Gift Security & Link ExpirationHow Snappy’s enhanced link security protects recipient gifts while keeping redemption effortless.