Damaged or Defective Gifts
If your recipient receives a damaged or defective gift, please have them contact our Customer Experience Team here right away. Most of our vendors have a 30-day return window, and we will send your recipient a prepaid return label. Once they ship their return, they can choose to either receive a replacement of the same item or choose a new gift of the same value!
Alternatively, your recipient can also email the team directly at info@snappy.com. Please allow 2-3 business days for our CX team to respond. 🙏
