Not receiving your test email or password reset?
Please follow the steps below on how to successfully receive all Snappy emails.
Add our Approved List of networks
The approved list provides access to specified IP addresses and programs when your security policy would otherwise prevent that access. If your server policy allows all outbound http/https communication to any IP address or website, you do not need to make any changes. However, if your server policy denies access to most or all external IP addresses and websites, you must configure an approved list to enable some features to work. Please pass along our approved list networks to your IT team to ensure that all Snappy emails can be received by both admins and recipients.
Check your spam folder for any emails from firstname.lastname@example.org
Most Snappy emails will be coming from email@example.com, including Snappy gifts, test emails for campaigns, and password resets. Please check your spam folder in case the email filtered out of your inbox.
Reach out to our Product Support Team
If you have actioned the two steps above and still run into issue, please reach out to our Product Support team via live chat or email at firstname.lastname@example.org so that we can further investigate the issue!
If your recipient has already claimed their gift and has a gift-related issue,
please click here instead.