Each month, Snappy's Finance team will run an invoice on the first business day of the month for all gifts claimed within the previous month. Any leftover funds from the claimed gifts will be added back to your prepay billing method for you to use for future gifts! 🎁
However, if you wish to be refunded for the remaining balance, please make sure to follow the steps below.
How to Request a Refund 💰
1️⃣ Expire all unclaimed gifts associated with your prepay billing method
Unclaimed gifts include opened, unopened and unwrapped gifts. All gifts must either be claimed + processed and/or expired so that there are no pending gifts associated with your prepayment.
Here is a guide on how to expire gifts.
2️⃣ Submit the refund form
Once all unclaimed gifts have been expired, fill out this form here to submit your refund request.
Note: If you need to be refunded for multiple billing methods, please submit a separate refund form for each one.
3️⃣ You're all set!
Once submitted, the details will be sent to our Finance team to process your refund. You will receive a confirmation email once your refund is issued.
Please note:
This will apply as of June 1, 2024 (i.e., the original deposit date will be treated as June 1, 2024 if the deposit was made prior to such date).
Refunds can be requested up to 12 months from the original deposit date and then the deposit becomes non-refundable. The deposit can still be used for an additional 6 months from the date it becomes non-refundable and then it expires 18 months from the original deposit date, at which point the remaining deposit is forfeited. For more details, see the relevant section of our Terms and Conditions.
If a refund for unused funds is requested within the timeframe noted above, Snappy will issue a refund within 14 days in the same form as the original payment method.