Expire a Single Gift
To expire a single gifts
1) Navigate to the Gift Activity Tab
2) Search for your recipient and hover over their entry
3) Select the 3 dots button to the right
3) Click the red “Expire” button
Once it's expired, your recipient will no longer be able to claim their gift.
Expire Multiple Gifts
1) Navigate to the Gift Activity Tab
2) Select the checkbox to the left of your recipients' names
3) Select "Expire Gifts" at the top of the table
3) Confirm the expiration
💡TIP: To bulk-expire gifts from a specific campaign, filter for your campaign first → check off the box next to the "Recipient" column → select all recipients → "Expire Gifts."
Bulk-Expire Gifts on the Dashboard
1) Navigate to the Gift Activity Tab
2) Select the checkbox next to the "Recipient" field
3) Click "Select all recipients"
4) Select "Expire Gifts"
5) Confirm the expiration
Only unclaimed (opened, unopened, unwrapped) gifts will be expired. Any claimed gifts will remain as claimed.
Any funds from the expired gift are left as a balance on your account under the original billing method to be used towards any future gift sends. You can review these on our Billing tab.
Un-Expiring Gifts
At this time, you are unable to un-expire/reactivate a gift that is already expired. If needed, please send a new gift to your recipient. For instructions on how send a gift from an existing campaign, click here.