Accidentally sent a gift to the wrong email or number? Need to resend a gift to an updated one? No worries at all! Please follow the steps below.
Step 1) Edit your recipient's email ✏️
Head to the main Recipients tab → search for your recipient's name → hover over their entry → edit. Update the email to your recipient's correct email → save.
Step 2) Resend the gift 📩
Once that's updated, please head to the Gift Activity tab → search for your recipient's entry → hover over their gift → Resend.
Additional Note: The same steps apply if you need to update a recipient's phone number and resend their gift!
How to Resend a Gift to a Different Delivery Method
Need to resend the gift via SMS instead of email or vice versa?
In order to resend it to another method, you will need to head into the recipient's information under the main Recipients tab and remove the information from the delivery method that you don't want to send it to, leaving only the information that you do want.
Save the information and head to the Gift Activity tab to resend the gift. The system will resend the gift to whichever information is on file. Once resent, please refresh your webpage and the changes will be reflected. ✨