Reminder Emails

Understanding Snappy's reminder emails and cadence

Updated over a week ago

To ensure your recipients are claiming the amazing gifts you’re sending to them, Snappy will automatically send out periodic reminders to the email address and/or phone number that the gift was originally sent to.

Below is Snappy’s reminder notification cadence:

Days: 1, 3, 7, 12, 21, 28, 35, 42, 60, 90, 120, 150, 180, 210, 240, 270

🌟 Once your recipient claims their gift, the reminder notifications will automatically stop.

If you would like to manually send a reminder email on your end, please head to the Gift Activity tab → hover over your recipient's entry → select the blue Resend button. This will send the gift email to the top of your recipient's inbox! 📩

If you no longer wish for the gift to be claimed, you can choose to expire the gift. Any funds from the expired gift will be returned to the billing method it was sent from.

Did this answer your question?